The room rates include the overnight stay per room incl. breakfast, VAT and the
use of our wellness area.
Your rooms will be available from 2 pm on the day of arrival.
On the day of departure, please vacate the rooms by 11 am.
Rights and obligations under the accommodation contract:
Published by the Hotels and Related Businesses department of the German Hotel and Restaurant
Association (DEHOGA)
-
The accommodation contract is concluded and effective as soon as the room has been booked and
confirmed or, if a confirmation was no longer possible due to time constraints, made available.
-
The conclusion of the accommodation contract obliges the contracting parties to fulfil the contract,
regardless of the duration of the contract.
-
The landlord (hotelier) is obliged to pay compensation to the guest if the room is not provided.
-
The guest is obliged to pay the agreed or customary price if the contractual services are not used,
less the expenses saved by the landlord (remuneration for booking with breakfast = 20%).
-
-
The landlord is obliged in good faith to allocate unoccupied rooms
elsewhere if possible, in order to avoid loss of income.
-
The guest has to pay the amount calculated according to number 4 for the duration of the contract
until the room has been assigned elsewhere.
Prices are subject to change in the event of changes in value-added tax.
Cancellation
In the event of cancellation of a firm room booking, we can only dispense with sending you
a cancellation invoice if we are able to allocate the room to another guest for the entire period
of your original booking.
The cancellation fee is 50% 12 weeks before arrival and 80% from 8 weeks before arrival.
In case of postponement of the arrival or departure day as well as illness, the resulting
costs for overnight stay/breakfast will be billed (in accordance with the recommendations of DEHOGA).
Dispute resolution procedures
We do not participate in alternative dispute resolution procedures before a consumer arbitration body.